Smart Net Total Care Portal and Collector Discussions

Hello, When trying to register for SNTC after selecting the organization I receive the "Oops! Something went wrong...". I added the contract and serial number and selected the appropriate location within the 'Become a Delegated Administrator' step. A...

Hi,  I am experiencing an issue whereby the uploads seem to fail. I get the "No data" error seen in the attached "CSPC upload issue" picture. However, when I manually do the CSPC upload, this resolves the issue and I am able to see devices related to...

I was granted CBR admin access yesterday around noon and still do not have access 27 hours later.  Can someone look into that for me?  Will provide details in PM.

HiHave recently configured CSPC ver 2.8.1.8Used the default settings for all and using SNMP. Upload to SNTC was successfull but notice the following 1) on CSPC collector and on SNTC web, the stack switches members are not shown on both. There is only...

Hi there, My customer has the new CSPC version (2.9) and the upload to SNTC portal it's not working. He received the error message below: "Upload failed at 11/09/2020 08 30 37 BRT with response Internal Server Error _sntc1x_min_cp_1604920420182_CPExp...

Does Cisco offer the possibility to access the SmartNet Contract via interfaces, e.g. Rest-API?The background is that the customer wants to perform an "automatic" inventory comparison between hardware in his system, and covered items at Cisco...For t...

Hi All, I have confusion regarding what software updates/upgrades are included in SMARTNet service.Document for SMARTNet says that it include "Operating System updates".What is "operating system" in Cisco meaning ? And what are updates ? 1) When buyi...

Hi, I need help with a problem, when we are going to configure the IP address, we have the following positions, one hour says it was successfully configured and another says that the IP is duplicated or used.When it shows that we were successful, we ...

I need to remove a user from our SNTC portal. How do I go about this? I also may want to promote a user to the DA level. Thanks,

So we have the CSPC collector running and updating the smartnet total care portal, however I'm only seeing a couple of ip phones on the list and don't see anything regarding our communications manager servers, unity servers, etc. Am I missing somethi...

Hello,A Customer sent me a Firewall-Screenshot and asked me, why the Collector tries the unsecure protocol RSH to 192.168.0.1, which is not included in our scanning-ranges. Is there a reason for this? BR,Martin

Hi! I'm developing an application as a customer. I've registered a new application in Cisco API Developer Portal.  I can successfully generate an access token but I receive an "Access Denied" message (403 Forbidden) when I access the following endpoi...

when looking at the SNTC portal we have a large number of devices showing the error "FAILED: SNAS validated data not available"Is anyone able to suggest a way to fix it so these devices are showing up properly? regards,