Hi Team, I had submitted a request to gain access to the SNTC portal couple of days back and I received the confirmation from the admin/DA that he has approved my request. However, I am still not able to access the portal. I keep getting redirected t...
Forum Posts
Hi, We are receiving an error when the Collector tries to Upload the information to services.cisco. On the firewall we can see normal 2way traffic- allowed. The firewall is not denying any traffic. Thank you for help,Achiles.
I am trying to add all of our corporate Cisco hardware to the "My Devices" tab in the Cisco TAC Support web page. Most of our devices are being added without issue but a few are running into some errors. When trying to add our Catalyst switch stack I...
I removed the roles of multiple users from our portal yesterday morning, but still see them listed under Admin in portal.
We had a storage interruption over the weekend and the appliance is asking for the root password to do a file system check before it will boot. Is it possible to get the root password so I can do this check and get the VM to boot up properly?
I am trying to assign a role to a user but it is saying that there is "No available roles to assign to users". I am the administrator.
I've been granted CBR admin access for 2 customers yesterday and need to see if they can be pushed through quickly
Hi, As of last week, I am no longer able to log onto the collector (HTTPS) using my Active Directory credentials which has been working for many years. Upon entering my credentials, it eventually times out. We have multiple collectors deployed and am...
No available roles to assign to users....Hello,I'm a DA in my Company.I can login to CSAM But I can't assign any role to myself or to any people.When I try to assign a role there is only message "No available roles to assign to users" in "Available...
Any idea(s) as to what would cause this message and what I could do to resolve it? I've tried the following: service adminshell restart I've also tried to restart the collector service and made sure the time and date on the server are accurate
Hi there, My custumer configured his proxy on CSPC (VM) but it's receveing the message: "Upload failed. A connectivity exception occured while processing the request. The exception is HTTPS TransportMode has Failed 407 Proxy authentication required"....
Resolved! Not managed because the platform is not available in Include Platform definition, CSPC 2.8.1.8
Hello,the tool is unable to find any new device or update an old after the IOS upgrade.There is nothing excluded in "Exclude Platform". Thanks for any advice or idea.
Resolved! Customer needs to change Delegated Admin
Customer needs to change the delegated Admin, due the last DA is not longer working on the company but no one has the credentials for change it, Whats the steps for request a DA change?
Resolved! Access to SmartNet CSAPI
I have problems trying to get data from the Cisco contracts API.In short, we are partners of cisco and there is a client which we are trying to access the contract api but through our user, that is, giving permissions to our company user to make inqu...
We have just built a new CSPC CSPC 2.8.1.4 and patched (manually due to the one via the GUI not working) to CSPC 2.8.1.6.With version CSPC 2.8.1.4 we were getting a 404 upload error, now an internal error after patching. Getting the below when trying...
