Does anyone know the list of file extensions used by CSPC to do the inventory upload and software update downloads? I have to request an exemption to allow these extensions through our web security gateway. Also, does anyone know if CSPC does cert pi...
Forum Posts
HI, Just trying to upgrade the CSPC collector from 2.8.1.4 to 2.8.1.8 but after initiated status, it then just refreshed and the status is back to Not scheduled. Any ideas on how to fix this issue?
I have the SNTC installed with the last version 2.8.1.8, I made the discover and I have the inventory but when we try to upload it show a error:
Hi Everyone. I have a problem with a client which is the Smart account Admin from his company. He receives the following email saying that the next time he enters it should be automatically prompted to review the the Smart Account Administrator Terms...
If Company A purchases a Cisco hardware with Smart Net, who else has rights to submit a TAC case for that Cisco hardware, besides Company A? Can Company Z, that did not procured the hardware and/or warranty, file a TAC case for support? Would that ...
Hello, I have a situation where the end user is a contractor that is building a school. The customer has not purchased yet be cause they have a question about Cisco Smart net. Once Cisco Smart net is purchased by an end user (construction company tha...
We have several Nexus 5Ks with Nexus 2Ks attached to them as FEXs. The Nexus 5Ks show up in an SNTC Inventory Report, but the 2Ks do not. Why would that be? What can I do to change that? Thanks!
Hello, Does someone know if a we purchases a Cisco DNA Software Subscriptions for Access Switching we will have a full access to the CISCO TAC like we have with a Smartnet ? I found this https://www.cisco.com/c/en/us/products/collateral/software/one-...
After having configured CSPC for collecting, I want to delete the information previously uploaded using a CSV file since it is duplicated, but I cannot find how to do it.
Hello allI have a CSP collector Version 2.7 in use, until December 29th 2019 the upload works fine every week as it is scheduled. Since this date the scheduled upload is failed. Where can I find any log files to troubleshoot the problem?The discovery...
Hello! We are currently installing the CSPC, but we’ve encountered an issue discovering phones. We tried discovering all the addresses related to the Call Manager, checked SNMP communities, but the phones don’t appear on the SNTC portal. Could someon...
Hello Team, We have a problem.. After completing the Delegated Admin request process, the following notification reached our client via email: We received your request to become a DA for the company. After reviewing the information provided, we were ...
Does anyone know if the FXOS (Firepowers) are supported in CSPC Collector?
Hi, We have an issue with the SNTC Portal, some time ago we can see the contracts on the Portal, but now we can't for some unknown reason. Our client renew their contracts some time ago. I've attached an image.
Hello, We are seeing an issue with the Cisco Services Connection portal where when you click on Schedule Report under Actions it just sits there and spins. Is anyone else seeing this or am I doing something wrong?
