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I did a csv file import for a customer of some spare devices and gave them unique hostnames of spare-1, spare-2 and so on. However, I gave them all the same IP address of 188.8.131.52. That was probably the cause of my issue. The upload worked, but it gave all devices the same hostname and made the first one the parent and all the rest children. It also showed one serial # as blank. I can't seem to figure out how to delete the inventory and try again. Or if I upload it again with changes to the IP's, will it overwrite?
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to email@example.com with:
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