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Can make the CSPC backup via CLI?

Dear, greetings.

I´m using the correct credentials on the access but the application doesn´t change to the home screen and keeps locked on the login page.

I´m thinking in make de redeploy, but we had a lot of information that had taken a lot of time to get on the application.

Can we make a CLI backup before the redeploy?

I have tried "service cspc restart" and "reboot" but the problem persists 

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