02-11-2016 06:42 PM
Why oh why did I inflick the pain of using another Cisco "tool" on myself. I should know better.
So I signed up to try the new Smart Services portal. That was an exercise in itself. I have many hundreds on contracts registered against my CCO username, and it took about 20 attempts to find one that will let me sign up. My CCO account is also a partner account.
I am now trying to import a customer with one Cisco device. It is a SNTC policy. Are you meant to be able to import customer contracts, or only your own contracts? Is maybe this only meant to be used by end user customers?
I created the following CSV file:
HostName,IPAddress,SerialNumber,ProductID
xxx,192.168.xxx.xxx,FGL19xxxxxx,C887VA-K9
I noticed it doesn't specify the contract number. I tried to import the file, and I only get a generic error "Import Errors: Operation could not be complete retry". I can't see anywhere to find out what the issue even is.
Solved! Go to Solution.
02-15-2016 04:09 AM
Hello Philip,
You are set up on SNTC as a Customer Admin and as such you can import data and use the other administrator features. The File Import works using the Serial Number (SN) and PID of the devices. There are the other mandatory fields as you are aware. The SW version, although not mandatory is used to determine some of the alert data so is relatively important.
The SNTC portal will assess all the Serial Numbers/PIDs imported and match them against our databases. One of these is the Contracts database. To answer your question you can import all the devices from the network irrespective of the contract. The contract data is not used as part of the upload of the SN/PID. However, once the device is imported the contract information you will see for the SN will be determined by your association to the Customer and the Bill-To entity. As an example the portal will show if the device is covered under a service contract but will not show the contract details if the device is covered under a contract sold by a different partner.
Regards, Tim
02-11-2016 08:42 PM
Hi Philip
Only your Smart Net Total Care customer administrator can import the CSV file through the portal. However, all users will be able to see the imported devices and imported details in the portal and reports.If you are a partner (i.e CBR admin/user) you will not be able to do the file import.
Thanks,
Anusha.
02-11-2016 08:50 PM
I am the administrator. I get the error when I import the file.
02-12-2016 09:17 PM
Hi Philip,
Please go through this PDF it will help you to understanding overview of the CSV file import capability and how to use CSV file import.
https://supportforums.cisco.com/sites/default/files/sntc-file-import-3.x-app-note-072315-final.pdf
Thanks,
Anusha.
02-14-2016 10:36 AM
I want to be 100% on one question I have asked.
Can I, as the Partner Administrator, import all of the SNTC contracts I have sold to all of my customers?
02-15-2016 04:09 AM
Hello Philip,
You are set up on SNTC as a Customer Admin and as such you can import data and use the other administrator features. The File Import works using the Serial Number (SN) and PID of the devices. There are the other mandatory fields as you are aware. The SW version, although not mandatory is used to determine some of the alert data so is relatively important.
The SNTC portal will assess all the Serial Numbers/PIDs imported and match them against our databases. One of these is the Contracts database. To answer your question you can import all the devices from the network irrespective of the contract. The contract data is not used as part of the upload of the SN/PID. However, once the device is imported the contract information you will see for the SN will be determined by your association to the Customer and the Bill-To entity. As an example the portal will show if the device is covered under a service contract but will not show the contract details if the device is covered under a contract sold by a different partner.
Regards, Tim
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