Can't Access the SNTC Portal

[barasniewski]

Hi, I have problems to access the SNTC Portal, in attachment I show all things I have done.

It's always pending approval, I don't know what's wrong.

[Suchita Shewale]

Hi There,

The request is pending DA approval. The Customer DA can log-into the CSAM Portal and approve the request through User-Role Assignments - Pending Role Assignments.

Regards,

Suchita

[barasniewski]

The customer (infra@santajoana.com.br) is the DA. It's already approved by Sharon Alarcon

[Suchita Shewale]

This is DA role that is active. This role grants the customer access to the CSAM Tool.

The DA needs to further assign SNTC User-roles (Customer Admin or Customer User) to the users, these roles allow access to SNTC Portal.

[barasniewski]

Now I'm active but still can't access SNTC Portal.

[Suchita Shewale · Accepted solution]

Hi There!

Please retry accessing the portal in some time.

It takes a few hours for the role changes to flow from CSAM into SNTC system.

Regards,

Suchita