cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

191
Views
0
Helpful
2
Replies
Highlighted
Beginner

Cannot Configure Collector Appliance Timezone / Etc.

Hey everyone,

I have an issue where a customer cannot commence with the Upload or Collection process. I'm trying to cycle through a few troubleshooting methods but have come up blank as of yet. One such was trying to change the Collector's Timezone which it refused to do when attempting to configure. Another was ensuring the firewalls and rules were not refusing any of the outbound traffic - but there was no issue with that from what I've seen.

 

What are other hindrances that might prevent a collection or upload process? 

Any assistance would be greatly appreciated, thanks. 

Everyone's tags (3)
2 REPLIES 2
Cisco Employee

Re: Cannot Configure Collector Appliance Timezone / Etc.

What is the error message the customer is seeing when attempting to push an upload?

Beginner

Re: Cannot Configure Collector Appliance Timezone / Etc.

Hi, yes.

The problem that's produced is twofold:

"Inventory Operation Failed"

and

"Connectivity service is not running"

 

As an aside - the configuration of the appliance is now working.

What would be the best way to go about troubleshooting this?

Everyone's tags (2)
CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links
This widget could not be displayed.