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Cannot Configure Collector Appliance Timezone / Etc.
I have an issue where a customer cannot commence with the Upload or Collection process. I'm trying to cycle through a few troubleshooting methods but have come up blank as of yet. One such was trying to change the Collector's Timezone which it refused to do when attempting to configure. Another was ensuring the firewalls and rules were not refusing any of the outbound traffic - but there was no issue with that from what I've seen.
What are other hindrances that might prevent a collection or upload process?
Any assistance would be greatly appreciated, thanks.
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
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