Cannot grant access to the Smart Net Total Care portal

[Mc.Sim]

Hello Dear,

I got new message with subject  "A new request for access to Smart Net Total Care portal".

And I need to grant access to the Smart Net Total Care portal because I am Delegated Administrator .

I try to access as saied in the email:

You can grant/deny access to this user by logging in to the Cisco Service Access Management tool.

Problem:

Cisco Service Access Management tool say me that I need accept

Okay.

I read to review and accept Review Legal Agreement.

Then press Step 1 - Next, Step -2: Enter Company name and press Accept:

Woops!

Please, help me.

[Nagaraju]

Hi User,

Thanks for reaching out to Cisco.

Please enter mandatory field company name in Cisco Service Access Management tool and  click on Accept button and let us know if you find any issues.

Please share your CCO id to check further.

Thanks

Nagaraju

[Mc.Sim]

> Please enter mandatory field company name in Cisco Service Access Management tool and click on Accept button and let us know if you find any issues.
Of course, I made it. But error the same.

I sent you my ID in private.

[Nagaraju · Accepted solution]

Hi ,

We are working on this and keep you posted.

Thanks

Nagaraju

[Nagaraju]

Hi Mc.Sim,

Could you please check now by clearing the browser cache and cookies.

Please let us know if still persist the issue.

Thanks

Nagaraju

[Mc.Sim]

Hello,

Thanks for you help.

It works.

[Nagaraju]

Hi,

Thanks for your confirmation.

Thanks

Nagaraju

[Artem Grigoryev]

Hello,

I have the same issue.

[Jeff-Soitec]

Hello , 

I followed the procedure to grant a user full access to our company's SNTC portal. After waiting for the recommended 24 hours, I attempted to access the portal using the CCO ID to which I granted access. However, I encountered a blank page, as depicted below.

Could you please investigate this issue?

CCO ID in question: Will send via private message if needed

Thank you.

[madhushr]

Hi Jeff,

We have acknowledged the post. Please try to access the portal using different browsers or incognito mode and also clear the cache and cookies.

If the issue persists, kindly share the below details to my Private Message (PM) to assist you further.

Company name:

CCO ID:

Contract number:

Serial number:

Thanks and Regards,

Madhusha R