Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
I have upgraded a customers smart collector to version 2.7 from 2.5. The installation seemed to have been successful, but I am unable to log into the WebUI. I have tried the old Admin123 password and the default admin password for 2.7. Is there any way to get into the WebUI
Can you please let me know if you were able to access the UI prior to upgrades? On older images of CSPC, the default login name may be "admin" and "Admin123". Can you please check and see if either of these work?
I have sent over some additional details for you to try in a private message. Please let me know if those are successful. Unfortunately , if those do not allow you to login the password may be lost now and a new CSPC instance will need to be deployed.
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to email@example.com with:
details of the error, i.e., url(s) being accessed
your CCO ID