Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
I cannot download the entitlement file from the portal. When creating the entitlement file, I click download and get a message a few seconds later saying it failed to download. I've deleted and recreated the entitlement a number of times. I've tried this using ffox and chrome (site doesn't even render under IE).
I've also received an email after creating the entitlement to download. When using that link, the system downloads an empty zip file. This has occurred every time I've generated an entitlement.
I've ensured that the CSPC appliance has connectivity to the cisco sites over 443.
I believe this may actually be an issue on the Portal's end. I will troubleshoot further to confirm and let you know what I find. If this is the case, we may have to wait for DEV to make some fixes before you can download the entitlement.
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing...
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th...