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I cannot download the entitlement file from the portal. When creating the entitlement file, I click download and get a message a few seconds later saying it failed to download. I've deleted and recreated the entitlement a number of times. I've tried this using ffox and chrome (site doesn't even render under IE).
I've also received an email after creating the entitlement to download. When using that link, the system downloads an empty zip file. This has occurred every time I've generated an entitlement.
I've ensured that the CSPC appliance has connectivity to the cisco sites over 443.
I believe this may actually be an issue on the Portal's end. I will troubleshoot further to confirm and let you know what I find. If this is the case, we may have to wait for DEV to make some fixes before you can download the entitlement.
Dear all.If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found"In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited"I try to start the process but it is not starting.I did ...
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...