Cannot upload - Exception : https TransportMode has failed 500: Internal Server Error
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typically this error if we review the logs will have the following:
message: Send File failed,http status code:500
This error is typically because in the process of updating and/or replacing the certificate on the collector it did was not performed completely and some corruption may have occurred. Have the collector your are working on had a different certificate prior? if so for possible troubleshooting you will need access to the collector using cli users collectorlogin and root, Do you have access to the CLI users collectorlogin and root ?
If so please re-download the relevant certificate from services.cisco.com and go to the screen below click replace and search the zip file of the certificate and and replace it.then go to root again and perform the following command
Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)
# su root
Then do the below commands
# service concsotgw restart
# service cspc restart
Once the above commands are completed wait for about 10 minutes connect to the GUI again and do the following
Then select the collection profile and ensure the schedule of collection is set accordingly and run that profile.
no need to run upload profile just monitor the collection profile from dashboard at the end with give a message there if upload was successfull and/or failed. If it works let me know if fails send the in private the following commands output.
caveat: there are instances in which attempts to delete and add certificates into the collector may corrupt the certificate database making it impossible to perform the above task properly. In these instances without SMART ASSIST service level a redeploy is the workaround.
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