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Cannot upload - Exception : https TransportMode has failed 500: Internal Server Error

Upgrade SNTC for Portal Web.

 

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adias
Cisco Employee

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adias
Cisco Employee

adias
Cisco Employee

Thank you for changing the subject.

 

typically this error if we review the logs will have the following:

message: Send File failed,http status code:500

This error is typically because in the process of updating and/or replacing the certificate on the collector it did was not performed completely and some corruption may have occurred.  Have the collector your are working on had a different certificate prior? if so for possible troubleshooting you will need access to the collector using cli users collectorlogin and root, Do you have access to the CLI users collectorlogin and root ?

If so please re-download the relevant certificate from services.cisco.com and go to the screen below click replace and search the zip file of the certificate and  and replace it.then go to root again and perform the following command

Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)

replacecertificate.JPG

# su root

 

Then do the below commands

#   service concsotgw restart

#   service cspc restart

Once the above commands are completed wait for about 10 minutes connect to the GUI again and do the following

 

Then select the  collection profile and ensure the schedule of collection is set accordingly and run that profile.

no need to run upload profile just monitor the collection profile from dashboard at the end with give a message there if upload was successfull and/or failed.  If it works let me know if fails send the in private the following commands output.

 

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

 

Possible reference : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg15760

 

 

caveat: there are instances in which attempts to delete and add certificates into the collector may corrupt the certificate database making it impossible to perform the above task properly. In these instances without SMART ASSIST service level a redeploy is the workaround.

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