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Cant access SNTC portal

Beazle
Level 1
Level 1

‎12-02-2021 05:05 AM

The smart net total care portal is not accessible for me. I received an email stating I have a customer admin role. However when I try to navigate to the page I am redirected to a page stating "You do not currently have access to Smart Services Connection" I then try to register and am redirected to a page saying "it appears you already have access to Smart Net Total Care Portal. You will be redirected in 10 secs." Then it takes me back to the page saying "You do not currently have access to Smart Services Connection" and the loop continues. Please help.

1 person had this problem
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kaptanej
Cisco Employee
Cisco Employee

‎12-02-2021 05:24 AM

Hi Beazle , 

 

I am the incharge of this post and will help you to get it resolve . 

Please provide the following details so that we can proceed further on the issue : 

  • Party ID
  • COMPANY NAME 
  • CCO ID OF THE CUSTOMER 
  • CONTRACT NUMBER 
  • SERIAL NUMBER 
  • CUSTOMER'S EMAIL ADDRESS

 

Thanks & Regards, 

Kapil Taneja

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