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Beginner

Catalyst switches showing as not covered but in fact covered under a Product ID - Unique Serial Contract

Our access switches are covered under [Product ID - Unique Serial#] setup.

Ex:

Product ID: WS-C3750X-48P-S

Quantity: 10

Unique Serial Number: FDO1111111

** 10 C3750X are covered under this unique serial number.

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Cisco Employee

Re: Catalyst switches showing as not covered but in fact covered under a Product ID - Unique Serial Contract

Hello Anne,

I've received your reply via private message. Thank you for confirming the issue is resolved, please reach out again if you have any additional questions or concerns while using the SNTC portal.

Josh

4 REPLIES 4
Cisco Employee

Re: Catalyst switches showing as not covered but in fact covered under a Product ID - Unique Serial Contract

Hello,

The serial number FDO1111111 is not valid and is not showing in our records. It is not on any given contract so will show as not covered in the portal.

Are you certain this is the correct SN?

Regards, Tim

 

 

 

Beginner

Re: Catalyst switches showing as not covered but in fact covered under a Product ID - Unique Serial Contract

My apologies, Tim. My mistake.

The correct serial number is FDO1523V0ST.

 

We cold spare parts for replacement and our access switches are on Software support contract only - TAC, Software download, etc.

 

Cheers,

Anne

Cisco Employee

Re: Catalyst switches showing as not covered but in fact covered under a Product ID - Unique Serial Contract

Hello Anne,
I have sent a private message with details about this issue. Please provide a response so that we can better assist you with this request.
Thank you
Joshua
Cisco Employee

Re: Catalyst switches showing as not covered but in fact covered under a Product ID - Unique Serial Contract

Hello Anne,

I've received your reply via private message. Thank you for confirming the issue is resolved, please reach out again if you have any additional questions or concerns while using the SNTC portal.

Josh

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