cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

114
Views
0
Helpful
1
Replies
Beginner

CBR admin unable to add users in SNTC portal

I am CBR Admin for a multiple companies, but am unable to add users via the SNTC portal.  Was that an old function that was just never enabled?  When I go to Admin > Actions > Add user > I get the error "You are not entitled to access this content."

The DA is having continued trouble adding users via CSAM, so he asked if I could do it.  

1 REPLY 1
Cisco Employee

Re: CBR admin unable to add users in SNTC portal

Hi There,

 

Can you please send me the screenshot of the error with the company name selected in Global Filter?

I would like to review the account you run into this issue for.

 

Also if you can let me the customer DA details along with the user that they are unable to add via CSAM, I will look into that as well.

 

Regards,

Suchita

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links