11-03-2016 11:25 AM
We are trying to run a report for a customer that has provided us CBR Admin with LOA access. He has checked all the boxes for reports, etc. and when we go to Contracts we only see ours and not all. They are wanting us to report on all their contracts. If I go to inventory I see the devices and the contract says OTHER, which is fine. But the "OTHER" contracts are not showing in contracts.
11-15-2016 03:09 PM
Hi Deanna,
When you say "go to Contracts"... which report(s) are you referencing? Are you visiting the "Covered" report? or the "All Contracts" report? Can you clarify?
Bobby
11-15-2016 03:18 PM
Deanna,
LOA access does not permit you to see other's contracts. If you are looking in the "Covered" report, you'll see the word "OTHER" in the contract number. If you are looking in the "All Contract" report, you will not see the details of other's contracts.
Bobby
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