CBRAdmin - Can't see customer from my SNTC Portal

[dfinibg6]

Hi Community, 

One of our customers gave us CBRAdmin access more than 3 days ago, however we can't see him yet in our SNTC portal.

Can you help please?

Thank you. 

[Supriya Patel]

HI,

Please private message me customer company name and your CCOID and i will assist you further.

Thanks,

Supriya

[Supriya Patel]

Hi,

Thanks for providing requested information. CBR user role assignment by end company DA is missing. Please perform that step and let me know if you have any question.

Thanks,

Supriya