CBRAdmin not visible in portal

[Smartnet]

I have been sent here to have the team manually run the sync job for the appropriate CBRAdmin viewing access be available in M Arhur Gensler Associates Portal

Cr Pary ID 13***

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[Suchita Shewale · Accepted solution]

Dear User,

Sync up is complete for the mentioned customer account. Could you please check and let me know if CBR Admin is now able to access the portal?

Regards,

Suchita

[Smartnet]

Hi There -- I now have access to the portal, however I am unable to use the important file function. This is something I should have access to as CBRAdmin, correct?

[Suchita Shewale · Accepted solution]

Hello There,

The customer admin will have to grant you the access to File Import feature.

They can do so through Admin -> Users -> Action -> Manage Acccess.

Regards,

Suchita