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I have another query, yesterday I received a response from you, which I appreciate your time but the client sent me two problems that are occurring regarding the attached collector evidence sent by the client:
Let me tell you that yesterday I casually got an email from Cisco to the client and he told me that he already has access to the portal and has no problems.
Now in the morning we had a Webex session with the client to continue with the steps and to be able to download the license file from the portal and upload it to the Collector up to here. Everything was fine, we did not configure the SNMP and we already collected 2 computers, but we had 2 problems :
1 We had problems with the collected file uploading to the SmartNet portal (we have full permissions in the firewall)
We also had problems to UPDATE the Collector once the file was downloaded, it did not install.
I appreciate in advance your collaboration to solve the problem to the client.
Dear all.If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found"In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited"I try to start the process but it is not starting.I did ...
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...