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Cisco Collector WebGui Login broken password issue

we currently have that issue with our Cisco Collector where you can’t login through the WebGui anymore on the collector server (broken password issue).

It is a known issue with the collector, we are wondering if there is a work around to avert wiping the VM server and re-installing it from scratch ?

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Cisco Employee

Re: Cisco Collector WebGui Login broken password issue

please clarify what is broken you get an error message can you Please share a screenshot?

Re: Cisco Collector WebGui Login broken password issue

Error msg Collector.PNG

Re: Cisco Collector WebGui Login broken password issue

we tried entering the Web Gui “admin” password, says its wrong, so we click on “forgot password” and takes you to the “security questions” page, answered 3 x security questions that we have and says wrong as well,

Is there a way to get around this ?, if not I guess we will have to do a wipe and re-install.

Cisco Employee

Re: Cisco Collector WebGui Login broken password issue

Unfortunately there is not an official way from CLI to recover or reset passwords without those security elements and likely a redeployment will be necessary. Please send me END customer name in a private message

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