01-25-2018 07:02 AM - edited 03-12-2019 07:39 AM
Hi all. I received an email from Cisco today enticing me to review the SNTC portal. But since I'm a Cisco partner I have many customers about to be using Cisco (a recent Small Business sales blitz) and would rather avoid the time and expense of arranging a portal for each customer. Is there a unified Partner-level portal that might allow the same SNTC management as the single-customer one but for all customers? To clarify, I have not yet used this SNTC portal so have no knowledge yet of what it can or can't do, but of course will get familiar real quick if it turns out there's no partner/account aggregating portal. Thanks everyone!
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01-26-2018 08:52 AM
Hi Colin,
Please excuse the delayed response here. Smart Net Total Care offers a portal where, as a partner, customers can grant you access for visibility into their installed base. For more information, please see: https://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html
Cheers,
Cheri
01-26-2018 08:52 AM
Hi Colin,
Please excuse the delayed response here. Smart Net Total Care offers a portal where, as a partner, customers can grant you access for visibility into their installed base. For more information, please see: https://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html
Cheers,
Cheri
01-29-2018 11:19 AM
Thanks very much! I will check into that soon as time permits. Much appreciated!
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