Cisco Smart net total care problems

[AlexandreOppermann]

Hello Team, We just generated a new certificate and downloaded the entitlement. and we already uploaded the certificate int he collector. But already did a successful upload but the data is not reaching in the portal. Find attached a picture

[jumin]

Hey AlexandreOppermann,

Please private message me a screenshot of your upload profile settings.

Thanks,
Justin

[Alexandre11]

A moment please.

[Alexandre11]

Any news about this case ?

[Jarrett Pomeroy]

Can you please check your advanced settings for Upload Type and make sure it's set to Connectivity?   From your screenshot, I believe you are using an older method of uploading called Transport Gateway which is no longer supported.

[AlexandreOppermann]

If I change the option to connectivity it will fail and won't run in:

Settings - Application Settings - Export Settings

[jumin]

Hey AlexandreOppermann,

Please try steps found here.

https://community.cisco.com/t5/smart-net-total-care-portal-and/quot-the-exception-is-https-transportmode-has-failed-404-not/td-p/3992804

Thanks,

[Alexandre11]

It's work now.

Thank you for the help.