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Cisco Smart net total care problems

Hello Team, We just generated a new certificate and downloaded the entitlement. and we already uploaded the certificate int he collector. But already did a successful upload but the data is not reaching in the portal. Find attached a picture

erro cisco collector.jpg

7 REPLIES 7
jumin
Cisco Employee

Hey AlexandreOppermann,

 

Please private message me a screenshot of your upload profile settings.

 

Thanks,
Justin

A moment please.

Any news about this case ?

Can you please check your advanced settings for Upload Type and make sure it's set to Connectivity?   From your screenshot, I believe you are using an older method of uploading called Transport Gateway which is no longer supported.

If I change the option to connectivity it will fail and won't run in:

Settings - Application Settings - Export Settings

connectivity.PNG

 

error two.PNG

 

error.PNG

It's work now.

Thank you for the help.

Right-rail
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