Hi,
Here are the comments made by the customer. Perhaps it would be best if you can work directly with him to resolve?
GregBrodine@elpasoco.com GregBrodine@elpasoco.com
So another question for you. I’ve been trying to fix our SNTC/CSPC for over a month now, and I’ve even completely rebuilt the CSPC server with no luck. At this point I really need Cisco’s assistance with it, and when I try to open a TAC case via the directions in
https://www.cisco.com/web/fw/tools/ssue/docs/sntc/support.htmlI get nowhere. The online portal doesn’t give me any options for this product, and when I tried calling in the support tech had no idea what I was talking about. Do you know of any way of getting support from Cisco on CSPC/SNTC (or can get me POC to work with)? The issues I’m trying to fix right now are:
Serial numbers and PIDs aren’t showing in SNTC, but are showing on the CSPC.
I created a scheduled data collection profile, which I don’t think is needed (and may be causing the above issue), but I can’t delete or modify it.
Looks like CSPC is not discovering all devices in a switch stack.
