Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
Here are the comments made by the customer. Perhaps it would be best if you can work directly with him to resolve? GregBrodine@elpasoco.com GregBrodine@elpasoco.com
So another question for you. I’ve been trying to fix our SNTC/CSPC for over a month now, and I’ve even completely rebuilt the CSPC server with no luck. At this point I really need Cisco’s assistance with it, and when I try to open a TAC case via the directions in https://www.cisco.com/web/fw/tools/ssue/docs/sntc/support.htmlI get nowhere. The online portal doesn’t give me any options for this product, and when I tried calling in the support tech had no idea what I was talking about. Do you know of any way of getting support from Cisco on CSPC/SNTC (or can get me POC to work with)? The issues I’m trying to fix right now are:
Serial numbers and PIDs aren’t showing in SNTC, but are showing on the CSPC. I created a scheduled data collection profile, which I don’t think is needed (and may be causing the above issue), but I can’t delete or modify it. Looks like CSPC is not discovering all devices in a switch stack.
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing...
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th...