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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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fsozasanmartin76
Beginner

Collection data not uploading to SNTC Portal

Hi there I just install a collector, its a fresh install, there are no firewalls and no proxys. I´ve created an upload profile with one Switch to see if its working, the upload job says succesfull, if  I check it on job status says status completed and state success. but I can´t see it on the SNTC Portal. If any one could point me on the right direction to see if I´m missing something, I would appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Pamela Ghosh
Cisco Employee

Hi Francisco Jose ,

 

I have checked the SNTC portal with the CSPC ID you have attached , found there were 5 upload processed end to end successfully on 6th November 2017 and the reports are available on SNTC portal UI .

Since you don't have access to the same company on the SNTC portal you cannot see the data , Please contact you customer DA ( delegated administrator) to get the required access to view data/reports from SNTC portal.

 

Please revert in case if you still have any queries .

Thank you.

Regards,

Pamela

View solution in original post

2 REPLIES 2
Pamela Ghosh
Cisco Employee

Hi Francisco Jose ,

 

I have checked the SNTC portal with the CSPC ID you have attached , found there were 5 upload processed end to end successfully on 6th November 2017 and the reports are available on SNTC portal UI .

Since you don't have access to the same company on the SNTC portal you cannot see the data , Please contact you customer DA ( delegated administrator) to get the required access to view data/reports from SNTC portal.

 

Please revert in case if you still have any queries .

Thank you.

Regards,

Pamela

View solution in original post

Hi Pamela thanks for your reply customer just came back from vacations , and report that, he´s seeing  the reports now. Thanks for the reply