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Beginner

Collector Failed Connection to https //72.163.7.113 refused

Hello Team

Our Customer have installed a new collector because the old VM are gone and after register in SNTC Portal we can't send data collected to cloud.

That is the error message:

Medium Event Upload failed at 02/20/2018 15 03 05 BRT with the response
A connectivity exception occured while processing the request. The Exception is HTTPs TransportMode has Failed Connection to https //72.163.7.113 refused

 

Atached some screenshots

 

Any sugestion to what to do?

 

Thank you

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Collector Failed Connection to https //72.163.7.113 refused

Hello, this confirms you have no outbound connection.
Please verify your network settings and ensure that no blocks are in place preventing outbound access to the Cisco upload server
(concsoweb-prd.cisco.com:443)

Regards.

View solution in original post

4 REPLIES 4
Cisco Employee

Re: Collector Failed Connection to https //72.163.7.113 refused

Hi there, please log into the command line as collectorlogin user and perform the following test.
Share the output once you obtain it.

curl --tlsv1.2 https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ -v -k
Beginner

Re: Collector Failed Connection to https //72.163.7.113 refused

[collectorlogin@cspc ~]$ curl --tlsv1.2 https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ -v -k
* About to connect() to concsoweb-prd.cisco.com port 443 (#0)
* Trying 72.163.7.113... Connection timed out
* couldn't connect to host
* Closing connection #0
curl: (7) couldn't connect to host
[collectorlogin@cspc ~]$
Cisco Employee

Re: Collector Failed Connection to https //72.163.7.113 refused

Hello, this confirms you have no outbound connection.
Please verify your network settings and ensure that no blocks are in place preventing outbound access to the Cisco upload server
(concsoweb-prd.cisco.com:443)

Regards.

View solution in original post

Beginner

Re: Collector Failed Connection to https //72.163.7.113 refused

Because of the change of the customer topology, we configure another gateway and the connection was established.

Thank you for the support.

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