Collector Failed Connection to https //72.163.7.113 refused

[lfigueredo]

Hello Team

Our Customer have installed a new collector because the old VM are gone and after register in SNTC Portal we can't send data collected to cloud.

That is the error message:

Medium Event Upload failed at 02/20/2018 15 03 05 BRT with the response
A connectivity exception occured while processing the request. The Exception is HTTPs TransportMode has Failed Connection to https //72.163.7.113 refused

Atached some screenshots

Any sugestion to what to do?

Thank you

[CC Cisco]

Hi there, please log into the command line as collectorlogin user and perform the following test.
Share the output once you obtain it.

curl --tlsv1.2 https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ -v -k

[lfigueredo]

[collectorlogin@cspc ~]$ curl --tlsv1.2 https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ -v -k
* About to connect() to concsoweb-prd.cisco.com port 443 (#0)
* Trying 72.163.7.113... Connection timed out
* couldn't connect to host
* Closing connection #0
curl: (7) couldn't connect to host
[collectorlogin@cspc ~]$

[CC Cisco · Accepted solution]

Hello, this confirms you have no outbound connection.
Please verify your network settings and ensure that no blocks are in place preventing outbound access to the Cisco upload server
(concsoweb-prd.cisco.com:443)

Regards.

[lfigueredo]

Because of the change of the customer topology, we configure another gateway and the connection was established.

Thank you for the support.