06-04-2019 06:33 AM
06-04-2019 06:45 AM
You are not allowed to connect direct to root account. Do you have the CLI access to the admin user account?
06-04-2019 11:53 PM
06-06-2019 02:40 AM
Hi,
Do you have the CLI "admin" password for the collector?
Regards
Chris
06-06-2019 08:06 AM
The user admin and authentication of the GUI, is not the same user and authentication of the CLI. So the password set for the GUI even though could have been the same it is likely not. Modifying or changing passwords on GUI does not change or synchronize The CLI password or vise-versa
06-06-2019 08:15 AM
Hi
I am aware they are not the same. However if he has the CLI admin he should be able to reset the collectorlogin and root password from the admin CLI
That is why I asked if he had the admin cli password.
06-06-2019 08:48 AM
Yes, i was not mentioning this to you I was replying to the comments of the originator of the post.
06-06-2019 10:27 AM
06-07-2019 01:53 AM
Hi
Unfortunately, as this is a hardened device, your only option is to redeploy a new instance of the collector software.
Regards
Chris
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