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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Beginner

Collector - lost login ID, might have password

Hello,

 

The employee who had the login and password for the Collector is no longer with the company.  I think I have the password but don't the login.  Is it just "admin"?  How do I find this out?

 

Thank you,

 

Laura

6 REPLIES 6
Cisco Employee

Re: Collector - lost login ID, might have password

are you speaking of the GUI password or the CLI password ?  what version of the CSPC collector do your have

The initial user for GUI is admin

 

 

The CLI has the user admin  ( not the same as GUI though)

and collectorlogin and root

 

I am asking you company name in private as well

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Beginner

Re: Collector - lost login ID, might have password

The GUI....and we just upgraded to 2.7 (Nor***).

 

Text has been masked to preserve data privacy.  Please provide personally identifiable information via private message, and only at the request of our experts. Thank you!

Everyone's tags (2)
Beginner

Re: Collector - lost login ID, might have password

I tried "admin" and the password that was given to me by the former employee but the combination does not seem to work.

Cisco Employee

Re: Collector - lost login ID, might have password

I am assuming you also do not have the admin and root password which is a requirement for support on that application correct.

 

Do you have the CLI admin, collectorlogin and root password for the the collector?

Beginner

Re: Collector - lost login ID, might have password

I can check with one other person but I kind of doubt they have it.

 

 

Cisco Employee

Re: Collector - lost login ID, might have password

In reviewing all the details of your collector and account we found that it does have multi services  There is one collector with more than one service in your case SNTC (SMARTNET TOTAL CARE) and BCS (BUSINESS CRITICAL SERVICES). In this case BCS Cisco engineer does hold the access of the collector and will be able to create or recover the passwords. As Information provided to you on email we are handling this transition offline

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