Please do the following for gathering the initial necessary data for troubleshooting the issues
In deploying the image you would have created the cli admin password? (java based shell authentication is not the same as the GUI)
If so have you also created/activated the users collectorlogin and root ? (real linux shell)
If not do the following from the cli admin shell
admin# pwdreset root 90
And
admin# pwdreset collectorlogin 90
it will activate those accounts and generate their passwords ( keep them where you can refer to them in the future)
after that
CONNECT TO admin user via SSH and send me the following commands
admin# show version -d
admin# show apply
admin# show download
then on another session
Via SSH Login to collector as user collectorlogin and then use command below to connect as root with its password (cannot connect directly it will lock the account)
# su root
and then the following commands and send me the outputs of all of the commands requested in private message :
# cat /opt/LCM/logs/install
# cat /opt/LCM/logs/apply
# find / -name sp-30*
