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Smartnet
Beginner

Collector Software Upgrade Stuck.

Hey everyone,

I have a customer who keeps trying to upgrade their Collector to 2.8.1.7 but there are issues where it will get halfway through and hang. Restarting the Collector does not help, and it doesn't seem anything is working - even other web browsers. Please advise.  m ts

1 REPLY 1
adias
Cisco Employee

 

Please do the following for gathering the initial necessary data for  troubleshooting the issues

In deploying the  image  you would have created the cli admin password?  (java based shell authentication is not the same as the GUI)

If so have you also created/activated  the users collectorlogin and root ? (real linux shell)

If not do the following from the cli admin  shell

admin# pwdreset root 90

And

admin# pwdreset collectorlogin 90

it will activate those accounts and generate their passwords  ( keep them where you can refer to them in the future)

after that

 

CONNECT TO admin user via SSH and send me the following commands

admin#  show version -d

admin#  show apply

admin# show download

then on another session

Via SSH Login to collector as user collectorlogin and then use command below to connect as root with its password (cannot connect directly it will lock the account)

# su root

and then the following commands and send me the outputs of all of the commands requested in private message :

# cat /opt/LCM/logs/install

# cat /opt/LCM/logs/apply

# find / -name sp-30*

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