Hi Cesar,

prasanth_k · ‎03-23-2017

Hello,

Collector upload failing with no reason. When I upload all results has been successful including upload to Backend. But I am still not able to see the data in Smartnet portal. It usually takes 24-48 hours but it has been at least two week since the last upload. It was working perfectly but suddenly stopped working. Can someone help ?

Many Thanks

CC Cisco · ‎03-24-2017

Hello,

Can you please share the collector ID?

This will help me review a few things on my side.

Regards,

Cesar

prasanth_k · ‎03-27-2017

HI Cesar,

Please find the below

CSP0009024899

Thanks

CC Cisco · ‎03-27-2017

Thank you,

I was able to find some activity from this collector ID. However it appears that the uploads are being rejected due to the server's timestamp not being accurate.

Please review your server's time and ensure it's up to date.

On adminshell, you can include an NTP server, by using the below command:

timesync

Regards,

Cesar

prasanth_k · ‎03-28-2017

Hi Cesar,

It worked now. I can see upload processing.

Thanks for your help.