CSAM - Cannot Issue Assignment Access.

[Lmarquez]

Hello,

I have a customer who can select their staff at the User-Role Assignments, but they are running into a problem after finding and selecting the individual user, there are no available service roles to distribute to the user to help assist in managing the Total Care Portal. 

How would I best proceed to resolve this? 

Thank you very much.

[Suchita Shewale]

Hi There,

Can you private message me the customer DA userid for further troubleshooting?

Regards,

Suchita