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Beginner

CSAM Issues.

Hello,

I have a customer that has issues with assigning access to individuals in CSAM.

The individuals in question are granted access, but they are still being greeted by the 'Sign-up' page for Total Care when they try to sign-in at services.cisco.com.

 

Please advise on how to proceed. They've already tried different browsers, refreshing the cache, and they've confirmed to accept access to the portal itself as well.

 

Thank you.

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Cisco Employee

Re: CSAM Issues.

Hi,


Could you please share customer user id and customer name via private message? I will look and update you further.

 

Thanks,

Supriya

2 REPLIES 2
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Cisco Employee

Re: CSAM Issues.

Hi,


Could you please share customer user id and customer name via private message? I will look and update you further.

 

Thanks,

Supriya

Beginner

Re: CSAM Issues.

Thank you Supriya. I sent you a private message concerning the CSAM issues I have with customers.
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