cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
664
Views
5
Helpful
2
Replies

CSAM Issues.

Smartnet
Level 1
Level 1

Hello,

I have a customer that has issues with assigning access to individuals in CSAM.

The individuals in question are granted access, but they are still being greeted by the 'Sign-up' page for Total Care when they try to sign-in at services.cisco.com.

 

Please advise on how to proceed. They've already tried different browsers, refreshing the cache, and they've confirmed to accept access to the portal itself as well.

 

Thank you.

1 Accepted Solution

Accepted Solutions

Supriya Patel
Cisco Employee
Cisco Employee

Hi,


Could you please share customer user id and customer name via private message? I will look and update you further.

 

Thanks,

Supriya

View solution in original post

2 Replies 2

Supriya Patel
Cisco Employee
Cisco Employee

Hi,


Could you please share customer user id and customer name via private message? I will look and update you further.

 

Thanks,

Supriya

Thank you Supriya. I sent you a private message concerning the CSAM issues I have with customers.
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: