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Beginner

CSAM tool agreement error

Customer attempting to accept the agreement in CSAM tool and getting this error.

Both in FF and IE.  Back button doesn't fix, nor does logging out and back in. 

SMH error.PNG

6 REPLIES 6
Cisco Employee

Re: CSAM tool agreement error

Hi user,

 

Could you please try google Chrome and use below link?

 

https://cdceb.cloudapps.cisco.com/csam

 

Thanks,

Supriya

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Beginner

Re: CSAM tool agreement error

Chrome doesn’t work either. Any other suggestions?
Beginner

Re: CSAM tool agreement error

We now have another customer with different error using Chrome at that url.  He gets as far as the Verisign part and then gets this.  WSI Error.PNG

Starting to get frustrated here.   

Beginner

Re: CSAM tool agreement error

The DA for our smartnet has been trying to change the DA to me since this morning. The DocuSign bit with webpage not found came up earlier. Tried clearing cookies and in chrome logged in via the link suggested in this thead. There's an internal server error this time.

 

Its broken, can this be ack'd and fixed please.

Cisco Employee

Re: CSAM tool agreement error

Hi Steve,

 

Can you share the CCO of the DA who is facing the issue with CSAM tool?

 

Regards,

Suchita

Cisco Employee

Re: CSAM tool agreement error

Hello Jeffery,

 

Can you please share the userid of the DAs who are facing the issue with CSAM tool?

 

Regards,

Suchita

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