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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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michel.renfer
Beginner

CSCP browser error

Hi all

The access to the collector appliance is not possible anymore with firefox/chrome browsers. The reason is, that the appliance (2.4) is
only equipped with an RC4 ssl certificate, which is blocked in these browsers since september. We checked for upgrade / patches but
nothing is available. Is Cisco aware of this issue and when could we expect a fix for it?


kind regards,
Michel Renfer

1 ACCEPTED SOLUTION

Accepted Solutions
Lynden Price
Cisco Employee

Hi Michel,

If you have an active NLS1 contract, you can open a case with the SNTC support team. A TAC engineer will patch your collector to the latest version where that is not an issue.

Your other option is to deploy 2.5 and migrate over your data. You can export your managed device list and device credentials and import them into the new build. You can download the 2.5 image from here: https://software.cisco.com/download/type.html?mdfid=283107976&catid=null

Please let me know if you need more details.

Thanks,

Lynden

View solution in original post

2 REPLIES 2
Lynden Price
Cisco Employee

Hi Michel,

If you have an active NLS1 contract, you can open a case with the SNTC support team. A TAC engineer will patch your collector to the latest version where that is not an issue.

Your other option is to deploy 2.5 and migrate over your data. You can export your managed device list and device credentials and import them into the new build. You can download the 2.5 image from here: https://software.cisco.com/download/type.html?mdfid=283107976&catid=null

Please let me know if you need more details.

Thanks,

Lynden

View solution in original post

Lynden Price
Cisco Employee

To open case: (This requires an active NLS1 contract)

1. Go to www.cisco.com

2. Select “Support(at top of page)

3. Select “Contacts/Support Cases(3rd tab)

4. Select “Open or View Case(Dark Gray box on left hand side)

5. Select “New Case(Center of page next to Green +)

6. Enter your CCO ID

7. Changes to these fields are not mandatory, hit “Next

  • Please briefly review this information and change if necessary; pre-filled information is common for most customers

8. Please search by your NLS1 contract number, select from list below, click “Next”

9. Problem Description

  • Case Title = SNTC: Theater: Company Name: Case Title
  • Case Description = Please Include Specific Details

10. Product Area

  • Technology = “Smart Services Capabilities”
  • Sub-technology = <insert most appropriate option>
  • Collector and Inventory Uploads (for collector-related issues during post-deployment support)
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