CSP Collector - Failure to Upload

[jcaixinhas]

I'm having problems when trying to upload the collected data.

When I try to upload, I receive the following error:

A connectivity exception occured while processing the request. The Exception is HTTPs TransportMode has Failed 500 Internal Server Error

The error.

I have connectivity to all IPs and ports described in the CSPC documentation (72.163.7.113, 72.163.7.60 ,72.163.7.60,173.37.146.12, 173.37.144.208, all allowed for outbound port 443 and 80).

The CSPC is correctly registered.

[Supriya Patel]

Hi,

Was upload working before? Please private message me collection id, current version of collector, customer name and inventory name. It could be misconfigured collection profile or old certificate. 

Thanks,
Supriya

[Supriya Patel]

Hi,

Bug has been raised on given issue. Please refer to below link

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvq39919/?reffering_site=dumpcr

Thanks,

Supriya

[Supriya Patel]

Hi,

Could you please generate new certificate and have upload using new certificate? Please update me if you have any question.

Thanks,

Supriya

[Chris Simm]

Hi, Check the certificate details are correct and then reinstall the certificate.

Regards

Chris