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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Beginner

CSP Collector - Failure to Upload

I'm having problems when trying to upload the collected data.

When I try to upload, I receive the following error:

A connectivity exception occured while processing the request. The Exception is HTTPs TransportMode has Failed 500 Internal Server Error

upload_error.pngThe error.

I have connectivity to all IPs and ports described in the CSPC documentation (72.163.7.113, 72.163.7.60 ,72.163.7.60,173.37.146.12, 173.37.144.208, all allowed for outbound port 443 and 80).

The CSPC is correctly registered.

 

4 REPLIES 4
Cisco Employee

Re: CSP Collector - Failure to Upload

Hi,

 

Was upload working before? Please private message me collection id, current version of collector, customer name and inventory name. It could be misconfigured collection profile or old certificate. 

 

Thanks,
Supriya

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Cisco Employee

Re: CSP Collector - Failure to Upload

Hi,

 

Bug has been raised on given issue. Please refer to below link

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvq39919/?reffering_site=dumpcr

 

Thanks,

Supriya

Cisco Employee

Re: CSP Collector - Failure to Upload

Hi,


Could you please generate new certificate and have upload using new certificate? Please update me if you have any question.

 

Thanks,

Supriya

Beginner

Re: CSP Collector - Failure to Upload

Hi, Check the certificate details are correct and then reinstall the certificate.

 

Regards

Chris

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