Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
From our logs it indicates that the upload you sent on 11/20/19 shows that no devices were uploaded. Please confirm you are running the default SNTC collection profile which should upload your devices when the collection has completed automatically. If you have a scheduled upload profile please disable this as it could corrupt the data on SNTC.
Thank you Balaji. Those are good steps if we were trying to check in the dark.. Not in this specific case where the error is very specific. The error TransportMode has failed : 400 bad request is very specific and is associated with a certificate not collecting the data, not necessarily an upload access problem, I will need additional output to review the problem. as Joshua mentioned very likely related to a Collection Profile not running properly or a rogue certificate in the database.
VERACEL TEAM. Por favor me mande EM PRIVATE sequinte.
In deploying the image you would have created the cli admin password? (java based shell)
If so have you also created/activated the users collectorlogin and root ? (real linux shell)
If not do the following for the cli admin shell
admin# pwdreset root 90
admin# pwdreset collectorlogin 90
it will activate those accounts and generate their passwords ( keep them where you can refer to them in the future)
Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing...
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th...