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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Beginner

CSPC 2.5?

So looking through all of the questions for setting up a collector the response is "wait for 2.5".   I have tried to get TAC support to setup 2.4 but they just referred me to these forums, which tells me to wait for 2.5.  

 

My question then is when is 2.5 coming out? 

2 ACCEPTED SOLUTIONS

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Highlighted
Cisco Employee

2.5 is currently anticipated

2.5 is currently anticipated to come out sometime in the next week or two. 

Thank you,

Lynden

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Highlighted
Cisco Employee

It has just been released,

It has just been released, check here: https://software.cisco.com/download/type.html?mdfid=283107976&catid=null

 

Chris

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10 REPLIES 10
Highlighted
Cisco Employee

2.5 is currently anticipated

2.5 is currently anticipated to come out sometime in the next week or two. 

Thank you,

Lynden

View solution in original post

Highlighted
Beginner

Thank you Lynden

Thank you Lynden

Highlighted
Cisco Employee

Is this it: http://www.cisco

Is this it:

 

http://www.cisco.com/c/dam/en/us/td/docs/net_mgmt/smart_portal/Common_Services_Platform_Collector_Quick_Start_Guide.pdf

 

https://software.cisco.com/download/release.html?mdfid=283114009&softwareid=283308676&release=Collector%20Server&relind=AVAILABLE&rellifecycle=&reltype=latest

Highlighted
Cisco Employee

No, that's something

No, that's something different. Once the release is made it will appear here under Smart Net Total Care:

https://software.cisco.com/download/type.html?mdfid=283107976&catid=null

Thanks,

Lynden

Highlighted
Beginner

That link is for 3.x.Another

That link is for 3.x.

Another thread states 2.5.

 

Which should we recommend to end users/customers?

Highlighted
Cisco Employee

It's the same thing. SNTC 3.x

It's the same thing. SNTC 3.x uses the CSPC 2.5 collector appliance that you can download at that link.

Thanks,

Lynden

Highlighted
Cisco Employee

Hi kyletorkelson1, The

Hi kyletorkelson1,

 

The version numbers are a bit confusing, but let me clarify:

3.x is the version of the SNTC web portal (tools.cisco.com/smartservices)

2.5 is the version of the latest collector software (CSPC - collector software)

 

Due to the close numbering this might cause some confusion, but just keep in mind the differences. The collector's newest version is 2.5, therefore that is what's recommended for use with the 3.x SNTC portal.

Highlighted
Beginner

Hi Lynden, What is the

Hi Lynden, 

What is the current status of the 2.5 release? 

Highlighted
Cisco Employee

It has just been released,

It has just been released, check here: https://software.cisco.com/download/type.html?mdfid=283107976&catid=null

 

Chris

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Beginner

Thanks, Downloading it now.

Thanks, Downloading it now.

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