03-20-2019 09:37 AM
Hi,
I have a customer collector V2.7.3 that I manage, following the announcement of the Cisco Collector Vulnerability, I have tried to initiate a upgrade to V2.7.4.6 however when I click on the upgrade button, nothing happens, nothing happens if I click on the schedule button either.
I have logged into the CLI and tried to initiate a upgrade, however this fails also with an unable to download error.
The CCO login details I am using work on all other collectors I manage and not had this issue on any other collectors so far.
Firewall settings appear to be normal and no blocking errors.
Can anyone shed any light on this issue other than just redeploy the collector?
Thanks in Advance
Solved! Go to Solution.
03-26-2019 10:23 AM
Hi,
Thank you for the suggestions, Unfortunately that fails with the error message "Error occurred while executing command" as per the screenshot
On the GUI we get the following error now when we click on any of the upgrade tabs, as per the screenshot,
we have reinstalled the certificate and the upload is working as expected and displaying on the Cisco portal
Any further help would be appreciated as I now have another customer with the same issue or advise on how to open a case for the collectors.
Regards
Chris
03-20-2019 09:48 AM
Contact Cisco TAC, suggest tp upgrade to 2.8.
03-21-2019 09:22 AM
Hi
Thanks for the reply.
The upgrade to V2.8.1.2 button does not work either
Regards
Chris
03-21-2019 10:11 AM
If you have any logs from cli post here, or raise an TAC case, they can fix soon.
03-22-2019 07:11 AM
03-25-2019 04:04 AM
Hi
Here is the output from the collector:
admin# check update -d
Patch versions
------------------------------------------------------
Version Number: sp-30.1.1-2-0-lnx64 (Recommended)
Description: Collector patch to upgrade to CSPC 2.8.1.2
Required Versions: -
Optimal JeOS: jeos-30.1.1-2-lnx64
Reboot Needed: Yes
Restart Needed: Yes
Package Size: 1111718852 bytes
Contents:
Component Name: Rules Pack
Version: 4.9
Description: 4.9
Component Name: CSPC Base
Version: 2.8.1.2
Description: CSPC Base 2.8.1.2
Installable: Yes
Version Number: sp-30.0.4-6-0-lnx64
Description: Collector patch to upgrade to CSPC 2.7.4.6
Required Versions: -
Optimal JeOS: jeos-30.0.4-6-lnx64
Reboot Needed: Yes
Restart Needed: Yes
Package Size: 528408675 bytes
Contents:
Component Name: Rules Pack
Version: 4.6
Description: 4.6
Component Name: CSPC Base
Version: 2.7.4.6
Description: CSPC 2.7.4.6
Installable: Yes
admin#
Regards
Chris
03-25-2019 04:21 PM
03-26-2019 10:23 AM
Hi,
Thank you for the suggestions, Unfortunately that fails with the error message "Error occurred while executing command" as per the screenshot
On the GUI we get the following error now when we click on any of the upgrade tabs, as per the screenshot,
we have reinstalled the certificate and the upload is working as expected and displaying on the Cisco portal
Any further help would be appreciated as I now have another customer with the same issue or advise on how to open a case for the collectors.
Regards
Chris
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