CSPC 2.7.4 admin shell upgrade to 2.7.4.2 fails

[mjourney]

Attempting to upgrade my CSPC VM via the admin shell fails.  Here is the results of the 'upgrade' command:

admin# upgrade

Version Description
-------------------------------------------------------
sp-30.0.4-2-0-lnx64 Collector patch to upgrade to CSPC 2.7.4.2

Download and apply of a package can take a while.
It is recommended to schedule the upgrade.

Do you want to continue [y|n] ?y
Please enter the version to upgrade :sp-30.0.4-2-0-lnx64

Do you want to continue with download and apply [y|n] ?y
Connection to Software Download Server will use User Id 'mjourney'.

In order to download software, please indicate that you have read and agree
to be bound by the Cisco End User License Agreement which can be viewed at
http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html

Accept License Agreement (y|n)? y

Attempting to download the requested package.....sp-30.0.4-2-0-lnx64
execute % Error occured while executing command
admin#

My firewall logs show the appliance successfully connecting to 72.163.7.113/443 and transferring 6K bytes, then receiving a TCP FIN.

Please advise.

Thanks,

MJ

[Supriya Patel]

Hi user,

Please provide me below from user admin login:

show version -d

conf server enable

check update

show download

show apply

Thanks,

Supriya

[mjourney]

Here is the output:

admin# show version -d
Build-name : Collection Platform Software 2.7.4

Package-type : ServicePack
Version : sp-30.0.4-0-0-lnx64
Component : CSPC Base
Version : 2.7.4
Package-type : JeOS
Version : jeos-30.0.4-0-lnx64
Component : AdminShell
Version : 1.7
Component : LCM
Version : 1.7
Component : CASP
Version : 2.7.4
Component : ConcsoTgw
Version : 1.7.2
Component : Hardened CentOS
Version : 6.8 patch#0
admin# conf server enable
Connection with server for Software Updates is already enabled.
admin# check update

Patch versions
------------------------------------------------------
Version Number: sp-30.0.4-2-0-lnx64
Description: Collector patch to upgrade to CSPC 2.7.4.2
Required Versions: sp-30.0.4-0-0-lnx64
Optimal JeOS: jeos-30.0.4-2-lnx64
Reboot Needed: Yes
Restart Needed: Yes
Package Size: 108932255 bytes
Contents:
Component Name: Rules Pack
Version: 4.6
Description: 4.6
Component Name: CSPC Base
Version: 2.7.4.2
Description: CSPC 2.7.4.2
Installable: Yes

admin# show download

Download information is not available.

admin# show apply

Apply information is not available.

Thanks for the quick reply!

MJ

[Supriya Patel]

Hi User,

While we are investigating, please provide below as well from user root:

/opt/LCM/logs/apply

/opt/LCM/logs/install

Thanks,
Supriya

[mjourney]

Both logs are empty and only 1 byte in size.

[root@scspsgamprod01 collectorlogin]# cd /opt/LCM/logs/apply
[root@scspsgamprod01 logs]#
[root@scspsgamprod01 logs]# dir
apply install
[root@scspsgamprod01 logs]# cat apply

[root@scspsgamprod01 logs]# cat install

[root@scspsgamprod01 logs]# ls
apply install
[root@scspsgamprod01 logs]# ls -a
. .. apply install
[root@scspsgamprod01 logs]# ls -la
total 16
drwxr-xr-x. 2 casuser casusers 4096 Mar 19 03:51 .
drwxr-xr-x. 9 casuser casusers 4096 Mar 19 03:55 ..
-rw-r--r--. 1 casuser casusers 1 Mar 19 06:06 apply
-rw-r--r--. 1 casuser casusers 1 Mar 19 06:06 install

Thanks, MJ

[Supriya Patel]

Hi user,

I have provided steps via private message, could you please follow that and let me know if you have any question on that.

Thanks,

Supriya

[mjourney]

Same error message: Seems to be an issue with downloading. Again, in my firewall logs I see the CSPC connecting briefly to a Cisco IP address. To see the list of all the commands press '?' admin# download jeos-30.0.4-2-lnx64 execute % Error occured while executing command admin# Thanks! MJ

[CC Cisco]

Hello, we've forwarded this to the CSPC team. We're pending their investigation.

Regards.

[mjourney · Accepted solution]

Solved the issue by "clearing" the proxy settings instead of "disabling" the proxy.

The check update command was properly communicating straight out of the firewall however the 'download' command was still trying to use the proxy even though the proxy was disabled in the config.

After 'clearing' the proxy setting to default settings, the download and apply process worked as expected.

MJ