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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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CSPC 2.7 uploads not in portal

I have created an upload profile. When I run the upload profile I see
Initialize_files Successful
Dumping_Upload_Data Successful
Zip_File_Creation Successful
Upload_to_Backend Successful


The CSPC server is registered to SNTC portal.

When I check "Upload Processing" on my SNTC portal,, I don't see file is getting uploaded from CSPC collector to SNTC.

What need to do to troubleshoot this issue ?

12 REPLIES 12
Cisco Employee

Re: CSPC 2.7 uploads not in portal

If this is your first time sending an upload then it will not show as processing, it will only show as "Success" after it completes. After your first upload has processed successfully you will be able to see subsequent uploads in the "Upload Processing" view on the SNTC portal while they process.

 

If this is not your first upload please share company name and inventory name on portal.

 

Thank you,

Brandon

Re: CSPC 2.7 uploads not in portal

Company: Wipro
Project Name: Pitney Bowes
Inventory Name: Network Asset

This is not the first time upload is happening from CSPC collector to SNTC.

Re: CSPC 2.7 uploads not in portal

My Company name is Wipro
Project Name: Pitney Bowes
Inventory Name: Network Asset
Cisco Employee

Re: CSPC 2.7 uploads not in portal

Can you share screenshots of your upload profile configuration?

Re: CSPC 2.7 uploads not in portal

Please find the screen capture attached.

Everyone's tags (1)
Cisco Employee

Re: CSPC 2.7 uploads not in portal

Can you please run a fresh collection using the sntc1x_min_cp profile then try to push an upload? Also what version collector are you running?

Re: CSPC 2.7 uploads not in portal

Can you please confirm if the collection profile configuration is fine or not. Please find the screen capture below.

 

And CSPC Collector Version is : 2.6

       SNTC portal Version is :      4.3.4

 

Let me know if i need to teak some change and if changes are required please guide me create a new collection profile.

 

 

Cisco Employee

Re: CSPC 2.7 uploads not in portal

Collection profile looks good. Please note that it is only configured to run on 1 device though, not all of your devices. Also note that within the collection profile you have it enabled to upload after collection completes. This makes having an upload profile redundant as they are doing the same thing. Can you please run a fresh collection and post back when it is complete?

Highlighted

Re: CSPC 2.7 uploads not in portal

I have created the new Data Collection Profile for multiple devices and run the same for managed devices. Which got 100 % completed. And after finishing that i push the upload through upload profile and it was successful without any error. Now what shall i do?

 

Cisco Employee

Re: CSPC 2.7 uploads not in portal

Can you enable the setting in your upload profile "All Collection Profiles for Service" and select smartnet_total_care. Please also  ensure that the collection profiles you are using have Service Name set to smartnet_total_care in the profile details.

 

Once done, run a collection and upload. If they are still not showing in portal I would suggest redeploying a new collector on the latest version, considering you are running an old and unsupported version.

Re: CSPC 2.7 uploads not in portal

I don't see any such option in the Manage Upload Profile section. Please find the screen capture attached.

Everyone's tags (1)
Cisco Employee

Re: CSPC 2.7 uploads not in portal

My apologies. Select "Query Service Specific Data" and set to smartnet_total_care.

 

Thank you,

Brandon

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