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Beginner

CSPC 2.7 - User admin locked using the GUI

I can access via CLI but trying to log into the GUI i keep getting Invalid credentials. Tried using the forgot password to unlock with no luck.  Is there anything I can do via CLI to fix this issue? Currently using ver 2.7

Thanks 

14 REPLIES 14
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Cisco Employee

Hello,

I sent you a private message with a potential workaround.

thanks,

Taylor
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yes I received it. working on it now

 

Thanks a lot. I'll let you know how I made out

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was able to run the command while in root. however it did not allow for me to log into the system using the default pw...possibility i may have done something wrong

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Hi,

The workaround I provide via private message works on 2.7.4 and later. Any version prior will need to have the admin GUI password changed via the collector database. Currently, I believe it would be easier for you to deploy a new 2.8 VM. Please see the download link below:


https://software.cisco.com/download/home/286312935/type/286312958/release/2.8




Thanks,

Taylor
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can i install the new version on top of the current version i'm running without damaging anything?

 

Thanks 

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Hi, 

 

There is a way to deploy an ISO over an existing VM, but the new collector will still be a fresh install, meaning there will be no data saved from the pre-existing collector. I hope this helps!

 

Thanks, 

 

Taylor 

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Hello. Can you post the workaround ? i have all cli access but i cant get the gui to work. Or send in private :)

I am using version 2.8 

Br

Mathias

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Hi Mathias,
If you loss the GUI password, you need reinstall the Collector!! ☹
Regards
AL
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Hi Taywelch, I have the same problem, could you send my a potencial workaround by private

Thanks a lot

Alwinson

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Unfortunately the only way I fixed the issue was to re-install all the software


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What is the workaround?

 

Regards

 

Romulo Araujo

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Hi,

they are a same problem about account locked, please it's possible to send me teh workaround?

 

Best Regards

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Hi,

We will re-install the collector like the people recommended.

Regards
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Hi, I confirm I proceeded with the reinstallation of the collector.

Thanks

 
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