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Beginner

CSPC 2.8.1.4 Upload Failed - Internal Server Error

Setting up new installation and getting the following Error on upload:

 

"Internal Server Error"

 

Have generated the Certificate a number of times and checked firewall rules to permit all Cisco IPs required for upload of data.

 

Could this be a bug as I have never had a challenge with CSPC before.

 

Your help troubleshooting this appreciated.

 

Regards,

 

Ernest.

 

 

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Beginner

Re: CSPC 2.8.1.4 Upload Failed - Internal Server Error

Ended up doing a complete re-install and skipped the update option to latest version.

 

Was able to upload successfully.

 

Thanks for the support.

 

W.

7 REPLIES 7
Cisco Employee

Re: CSPC 2.8.1.4 Upload Failed - Internal Server Error

Hey wambari,

 

Are you receiving this error with the first upload from the CSPC?  Please provide the results of 

ping tools.cisco.com

telnet tools.cisco.com 443

wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

openssl s_client -connect concsoweb-prd.cisco.com:443

 

Thanks,
Justin

Beginner

Re: CSPC 2.8.1.4 Upload Failed - Internal Server Error

Hi Justin,

 

Yes,this is a first attempt at upload after fresh installation.

 

Have sent you the outputs via Direct Message.

 

Your support appreciated.

 

Regards,

 

Wambari

Highlighted
Cisco Employee

Re: CSPC 2.8.1.4 Upload Failed - Internal Server Error

Hey wambari,

 

I didn't seem to receive a message.  Please try once more via hovering over my username and selecting 'Send Message'.

 

Thanks,
Justin

Beginner

Re: CSPC 2.8.1.4 Upload Failed - Internal Server Error

Justin,

 

Re-sent.

 

Thanks,

 

W.

Cisco Employee

Re: CSPC 2.8.1.4 Upload Failed - Internal Server Error

Please under your the banner Menu of the application --> help--> about--> please send us the screenshot of the server details..

 

 

details.JPG

 

Beginner

Re: CSPC 2.8.1.4 Upload Failed - Internal Server Error

Server Properties_2.jpg

Beginner

Re: CSPC 2.8.1.4 Upload Failed - Internal Server Error

Ended up doing a complete re-install and skipped the update option to latest version.

 

Was able to upload successfully.

 

Thanks for the support.

 

W.

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