CSPC additional collector not showing in portal

[andyappel]

I have an existing 2.5 collector thats been working for a year.  A few days ago I added a 2nd 2.6 collector.  Everything appears to be configured properly.  The collections work fine and the uploads complete successfully but in the portal I never see my new connector appear under "Upload Processing".

v2.5 appid:  CSP0009021551  (working)

v2.6 appid: CSP0009028751 (new)

Ideas?

[Jarrett Pomeroy]

Hello Andy,

It looks like the uploads from your new 2.6 (CSP0009028751) collector does not contain any device information.  This can sometimes happen if a Collection Profile has not ran yet to collect your device details for the upload.

Can you please check and see if you've completed a Discovery Job (to add some devices), and a Collection Profile Job (to grab all of our device data) for the upload?

You can view your Collection Profile jobs by going to Reports -> Collection Profile Run Summary

If no Collection Profile job has been ran, we can manually start one by going to Management -> Run Collection Profile -> sntc1x_min_cp and issue a new upload once completed.

Thank you,

Jarrett

[andyappel]

Collection profile has run successfully (see attached screen shot).  If I click on the "View Data" button  it shows 296 LiveNodes.

[Jarrett Pomeroy]

Hey Andy,

Great Job!  I see some data now in the latest most uploads.  You should be able to view them also on the Portal now.

Thank you,

Jarrett

[andyappel]

I am still not seeing anything in the portal.  

Each of my collectors has a separate "Inventory" name but in the portal I am only seeing inventory from a single collector.  Is there a way to switch the view so I am seeing a different "INVENTORY AND SEGMENT"?

thanks!

-andy

[Jarrett Pomeroy · Accepted solution]

Hello Andy,

You may have just the original inventory selected.  At the top left under the "Smart Net Total Care" you will see a place to edit or change your Customer and Inventory Names by selecting the pencil symbol.  Here you can select the new inventory details.

Thank you,

Jarrett