CSPC collecting all devices, but some of them is can´t be seen in the Services.cisco.com

[Alexandrefaria]

Dear all.

we had a collector box working fine here in LATAM

Except for a situation.

form the 1049 devices collected, around 150 are collected in the box, I can see, IP, IOS, Version, Hostname, etc.

But these 150 are not being viewed in the services.cisco.com

We don´t have upload fail.

Any error on the portal.

one detail is: the Installed CSPC Version. 2.8.1.8 not filled in blue

and I'm not sure if something is hanged between the upload of the box x the SNTC.

[adias]

Where in the collector you are seeing these 150 as being "collected" ?

[Alexandrefaria]

Dear, thanks one more time.

1 - When we do the upload, the number of devices was increased since the last "collection" with these 150 newest devices.

2 - when you look into Collector - Dashboard - Live nodes, most of the 150 are present, with Serial number, IP and description, correctly.

[adias]

number of devices and number of devices on portal may be only reflect number of devices "DISCOVERED"  live nodes and managed devices list are 'DEVICES DISCOVERED"  I am asking when was the last collection performed from the collection profile ?

[Alexandrefaria]

Right today 

Sep 18, 2020 7:02 PM

[adias]

send a screen shot of the collection profile and its success as well as the name and collector certificate in private

[Alexandrefaria]

@adias 

Thank you so much , if possible and if you think needed, we can talk and I show the Collector

Best Regards.

[Alexandrefaria · Accepted solution]

Thanks so much for all your help

A Cisco engineer has contacted us and solve changing the data upload profile, creating a manually upload 

And it´s working fine.