CSPC collector error HTTPS error while uploading Job to the SNTC portal

[ManojKR]

Hi Team, 

When trying to upload the Job from CSPC to SNTC we get error as: 

RunNowUploadJobGroup Upload failed. A connectivity exception occured while processing the request. The Exception is HTTPs TransportMode has Failed 404 Not Found

We also verified :   openssl s_client -connect concsoweb-prd.cisco.com: 443

The output shows CONNECTED(00000003)

Could you pelase look into it ans help us with the issue.

[adias]

In deploying the  image  you would have created the cli admin password?  (java based shell authentication is not the same as the GUI)

If so have you also created/activated  the users collectorlogin and root ? (real linux shell)

If not do the following for the cli admin  shell

admin# pwdreset root 90

And

admin# pwdreset collectorlogin 90

it will activate those accounts and generate their passwords  ( keep them where you can refer to them in the future)

after that

Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)

# su root

and then the following commands :

# sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

# sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

# service concsotgw restart

# service cspc restart  

Once they are done try the collection profile/upload again and let me know

REF: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779

It is does not work or present a different error please send me the following in Private message

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

[ManojKR · Accepted solution]

Hi Adias, 

We were able to upload the Cspc collected data, But we do not see the uploaded data in the SNTC portal we still have the old same inventory uploaded manually.

Could you please look into it and help us with the issue.

Appreciate your help